Car Carrying Questions

If you are unable to locate the answer you need below, please get in touch.

Can I leave the keys to my car on a wheel and you collect the car when I am at Work / Pub / Footie / Cricket

Sorry no, The keys have to be handed over and a condition report will be completed by the driver.A copy of this is then presented to you so that you can check the vehicle arrives in the same condition in which it was collected.

When you say working days what do you mean?

Working days are Monday to Friday, not weekends, public holidays, sickies etc.

For example 5 working days would actually equate to 7 days as long as there are no Public Holidays occurring during transport

Whenat can stay in car?

As a general rule, car must be empty apart from jack , spare tyre, papers in glove box and fitted babay seats

Can you transport non drivable vehicles ?

We can normally only assist with vehicles that are drivable, the vehicle does not need to be registered, but it must be possible to drive it onto the back of the truck.

Is C.O.D. available?

No. All movements of cars and other vehicles must be prepaid.

How do we pay

Payment can be made either via Direct Transfer to our Bank Account, or by credit card over the phone Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 4% for American Express. There is no surcharge for direct deposit.Payment cannot be made at any of the depots.

Do you pick up cars from country residence or is pickup strictly metro?

We can arrange car and vehicle transport to and from almost anywhere in Australia.

Do you move boats, Jet Skis, Trailers, motor bikes or similar

No we cannot assist with that type of transport, only cars, Utes, 4WD, Light Commercials and road vehicles.

Do you pick up on Weekends?

NO. Car Carriers normally only do picks and deliveries Monday to Friday.

Do vehicles entering into WA need to go through Qurantine?

Yes they do and in some instances they need to be cleaned by the carrier, this may incur a surcharge of approx $110.00. It pays to ensure vehicle is as clean as possible prior to transport. .

Does my vehicle need to be registered?

No need to be actually registered, but please supply VIN or Engine number for ID purposes only.

What are the office hours?

Office hours are Monday to Friday only. CLOSED WEEKENDS. 9.00AM - 4.30PM.

Do I need to remove external accessories from my car?

Please check with office when you make a booking as this can be assesed based on which carrier, and the overall height of vehicle.

Can I leave a baby car seat in the car?

Yes as long as its fitted, but please remove baby

Can I change a booking once I have received my confirmation.

Yes. You can change a booking. However we do reserve the right to charge an administration fee if there is an excessive amount of changes.