Frequent Questions & Answers

If you are unable to locate the answer you need below, please contact us.

[page 1 of 4]

Can I leave the keys to my car on a wheel and you collect the car when I am at Work / Pub / Footie / Cricket

Sorry no, The keys have to be handed over and a condition report will be completed by the driver.

A copy of this is then presented to you so that you can check the vehicle arrives in the same condition in which it was collected

When you say working days what do you mean?

Working days are Monday to Friday, not weekends, public holidays, sickies etc.

For example 5 working days would actually equate to 7 days as long as there are no Public Holidays occurring during transport

What items can be left in the vehicle ?

Spare wheel, jack, can be left in vehicle.

Can you transport non drivable vehicles ?

We can only assist with vehicles that are drivable, the vehicle does not need to be registered, but it must be possible to drive it onto the back of the truck.

Is C.O.D. available?

No. All movements of cars and other vehicles must be prepaid.

How do I make payment?

Payment can be made either via Direct Transfer to our Bank Account, or by credit card using this page on our website Paying For Transport Cars

Please note 2% surcharge is currently in place for payments by Master Card and Visa, and 4% for American Express.

There is no surcharge for direct deposit.

Payment cannot be made at any of the depots.

Do you pick up cars from country residence or is pickup strictly metro?

We can arrange car and vehicle transport to and from almost anywhere in Australia.

Do you move boats, Jet Skis, Trailers, motor bikes or similar

No we cannot assist with that type of transport, only cars, Utes, 4WD, Light Commercials and road vehicles.

Must there be someone there at pick up and delivery of the car?

Yes. The keys have to be handed over and a condition report will need to be signed by the person on the booking request. A person must sign at pick up and at delivery.

Do you pick up on Weekends?

NO. The carrier only picks up Monday to Friday.